Terms & Conditions

1. Acceptance of These Terms

By accessing or using the Quess King Delivery Services website or requesting our services, you acknowledge that you have read and agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or request our services.

2. Our Services

Quess King Delivery Services provides package receiving, package handling, protection and preparation, pickup and related delivery-support services.

Additional services may include shopping assistance or other services specifically offered by Quess King from time to time.

Services, fees, operating procedures and service areas may change as the business develops.

3. Customer Information

Customers are responsible for providing accurate information when requesting our services.

This may include the customer's name, telephone number, email address, tracking information and other information reasonably required to provide the requested service.

Customers should promptly notify Quess King if important information changes.

4. Package Receiving

Customers are responsible for ensuring that packages sent to Quess King are properly addressed and contain accurate delivery information.

When a package is received, Quess King may record information such as the tracking number, customer details, date received and package status.

Receiving a package does not necessarily mean that Quess King has inspected or verified every aspect of the contents.

5. Package Inspection and Handling

Quess King may visually inspect packages where reasonably necessary for identification, handling, safety, protection, preparation or compliance with our policies and applicable requirements.

Customers should not send items that are prohibited by law, prohibited by our service policies, or otherwise unsafe to handle.

Where a package appears damaged, unsafe, improperly addressed or otherwise unsuitable for processing, Quess King may delay, refuse or place the package on hold while additional information or instructions are obtained.

6. Prohibited or Restricted Items

Customers must not knowingly send or request the handling of unlawful, dangerous, hazardous or otherwise prohibited items through our services.

This may include, depending on applicable law and service restrictions, weapons, explosives, illegal drugs, hazardous substances, stolen goods, counterfeit goods, improperly packaged dangerous materials and other restricted items.

Customers are responsible for complying with the laws and rules applicable to the shipment, importation, exportation and transportation of their items.

7. Tracking Numbers

A tracking number may be provided or recorded for packages processed through our system.

Customers should keep their tracking numbers secure and should not share private package information unnecessarily.

Tracking information is provided as a service to help customers understand the current recorded status of a package. It is not necessarily a guarantee of a specific delivery or pickup time.

8. Package Status

Package statuses may include:

• Received — the package has been recorded as received.
• Processing — the package is being checked or processed.
• Protected & Prepared — the package has been checked and prepared for the next stage.
• Ready for Pickup — the package has been recorded as available for customer collection.
• Picked Up — the package has been recorded as collected.

Status information may take some time to update after an event occurs.

9. Pickup

Customers are responsible for collecting packages within the applicable pickup period communicated by Quess King.

Quess King may request reasonable information to verify the identity or authorization of a person collecting a package.

Customers should not collect packages on behalf of another person unless they have appropriate authorization.

10. Fees and Payments

Applicable service fees should be communicated to customers before or during the provision of the relevant service where reasonably practical.

Customers are responsible for paying applicable charges associated with the services they request.

Quess King may update its pricing from time to time. Updated pricing will apply to services requested after the applicable change unless otherwise communicated.

11. Delays and Events Outside Our Control

Quess King will make reasonable efforts to provide services in a timely manner. However, delays may occur because of circumstances outside our reasonable control.

These may include severe weather, transportation problems, customs or government actions, internet or technology failures, carrier delays, emergencies, labor disruptions or other unforeseen circumstances.

12. Damaged or Missing Packages

Customers should report suspected package damage, missing items or other package concerns to Quess King as soon as reasonably possible after becoming aware of the issue.

Customers may be asked to provide the tracking number, photographs, supporting documentation and other information reasonably necessary to investigate a claim.

Any claim will be reviewed based on the available information, applicable law, the circumstances of the shipment and any applicable carrier or third-party policies.

13. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and package information.
• Using lawful services and sending lawful items.
• Following applicable shipping and carrier requirements.
• Keeping tracking information secure.
• Paying applicable service charges.
• Providing accurate instructions when requesting special handling.
• Collecting packages within the applicable pickup period.

14. Website Use

Customers may use the Quess King website for lawful purposes related to our services.

You must not attempt to interfere with the operation or security of the website, gain unauthorized access to administrative systems, introduce malicious software, or misuse website forms or services.

15. Customer Accounts and Security

Where account or login functionality is provided, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should notify Quess King if they believe their account or credentials have been compromised.

16. Privacy

Quess King collects and handles personal information in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used, stored and protected.

17. Limitation of Liability

To the extent permitted by applicable law, Quess King will not be responsible for losses arising from circumstances outside our reasonable control or from customer-provided inaccurate information, prohibited items, improper packaging, carrier actions or other third-party actions.

Nothing in these Terms is intended to exclude or restrict any liability or legal right that cannot lawfully be excluded or restricted.

18. Changes to These Terms

Quess King may update these Terms & Conditions as our services, business practices or applicable legal requirements change.

Updated terms will be posted on this page with a revised effective date.

19. Contact Us

For questions about these Terms & Conditions, please contact:

Quess King Delivery Services
Bamboo Lane
Crofts Hill, Clarendon
Jamaica

Email: qkservice@quesskingdelivery.com

Phone / WhatsApp: +1 876-572-5062

These Terms & Conditions are intended to describe the general rules governing use of Quess King Delivery Services. They should be reviewed and updated as the business, services and applicable legal requirements develop.