Privacy Policy

1. Introduction

Quess King Delivery Services ("Quess King", "we", "us", or "our") respects the privacy of our customers and visitors to our website.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or our package pickup, receiving, protection, preparation and related services.

We aim to handle personal information responsibly and only use information for legitimate business purposes connected with the services we provide.

2. Information We May Collect

Depending on the service you use, we may collect information such as:

• Customer name
• Telephone or WhatsApp number
• Email address
• Package tracking number
• Package status information
• Package-related notes or instructions
• Information you provide when contacting us

We may also collect limited technical information when you use our website, such as information necessary to maintain website security, functionality and reliability.

3. Why We Collect Your Information

We may use customer information for purposes including:

• Receiving and processing packages
• Identifying customers and packages
• Providing package tracking services
• Communicating package status updates
• Contacting customers about their packages
• Responding to customer questions and requests
• Maintaining business records
• Protecting the security of our services
• Meeting applicable legal or regulatory obligations

We will not intentionally collect more personal information than is reasonably necessary for the purposes for which it is collected.

4. Package Tracking Information

Quess King uses tracking numbers to allow customers to check the status of packages through our website.

Customers should keep their tracking numbers confidential and should not intentionally share another person's package information without authorization.

5. Customer Communications

We may use the telephone number or email address provided by a customer to communicate about their package, service requests, pickup information, account or other matters directly related to the services requested.

We will not intentionally sell customer personal information to third parties for their own direct marketing purposes.

6. How We Protect Information

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, unlawful processing, accidental loss, destruction or damage.

Access to customer information should be limited to authorized persons who require the information to perform their duties.

Employees and authorized personnel may be required to follow internal procedures concerning the confidential handling of customer information.

7. Sharing of Information

Quess King does not intentionally sell customer personal information.

Information may be disclosed where reasonably necessary to provide a requested service, operate our systems, protect our business, comply with legal obligations, respond to lawful requests, or protect the rights and safety of customers and other persons.

Where third-party service providers process personal information on our behalf, we will seek to use appropriate safeguards and require appropriate handling of that information.

8. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting, operational or other legitimate retention requirements.

When information is no longer reasonably required, it should be securely deleted, destroyed or otherwise disposed of in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law and any relevant exceptions, individuals may have rights concerning their personal information, including rights relating to access, correction, restriction of processing, withdrawal of consent in applicable circumstances, and other rights provided by Jamaican data protection law.

If you would like to make a privacy-related request or ask how your information is being handled, please contact Quess King Delivery Services using the contact information below.

10. Website Security

We take reasonable steps to maintain the security of our website and systems. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should avoid submitting unnecessary sensitive information through public website forms.

11. Cookies and Similar Technologies

Our website may use cookies or similar technologies where needed for website functionality, security, analytics or other legitimate purposes.

If our use of cookies changes or additional technologies are introduced, this Privacy Policy may be updated accordingly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable legal requirements.

The updated version will be posted on this page with a revised effective date.

13. Contact Us About Privacy

If you have a question, request or concern regarding the handling of your personal information, please contact:

Quess King Delivery Services
Bamboo Lane
Crofts Hill, Clarendon
Jamaica

Email: qkservice@quesskingdelivery.com

Phone / WhatsApp: +1 876-572-5062

This Privacy Policy is intended to explain Quess King Delivery Services' privacy practices. It should be reviewed and updated as the business, website, technology and applicable legal requirements develop.